Privacy Policy

What Information We Gather

When you work with us or use our services, we collect different types of information. Some you give us directly. Other bits come from how you interact with our platform.

Information You Provide

• Contact details: Name, email address, phone number, business address
• Business information: Company name, ABN, industry sector, business size
• Financial data: Information you share for analysis purposes, payment details for services
• Account credentials: Username, password (encrypted), security questions
• Communication records: Emails, chat messages, phone call notes, support tickets

Automatically Collected Data

• Usage information: Pages viewed, features used, time spent on platform, click patterns
• Device details: IP address, browser type, operating system, device identifiers
• Location data: General location based on IP address (not precise GPS tracking)
• Analytics data: Performance metrics, error logs, system diagnostics

How We Use Your Information

We don't collect data for the sake of it. Everything we gather serves a specific purpose related to providing you with better financial analysis services.

Service Delivery

We use your information to deliver the financial analysis services you've signed up for. This includes running calculations, generating reports, and providing insights specific to your business situation.

Account Management

Your contact and account information helps us maintain your profile, process payments, handle renewals, and keep your account secure. We also use it to send you important updates about changes to our services.

Communication

We'll use your email and phone number to respond to your questions, provide customer support, and occasionally share relevant updates about features that might benefit your business.

Platform Improvement

Usage data helps us understand which features work well and which need improvement. We analyze patterns to make the platform more efficient and add capabilities that actually matter to users.

Legal Compliance

Sometimes we need to process information to meet legal obligations, enforce our terms, protect against fraud, or respond to valid legal requests from authorities.

Information Sharing and Disclosure

We're protective of your data. We don't sell it to advertisers or share it carelessly. But there are specific situations where sharing becomes necessary.

Service Providers

We work with third-party companies that help us run our platform. These include cloud hosting providers, payment processors, email services, and analytics tools. They only get access to information needed for their specific function, and they're bound by confidentiality agreements.

Business Transfers

If zolvrenioket gets acquired or merges with another company, your information would likely transfer as part of that transaction. We'd notify you beforehand and explain any changes to how your data gets handled.

Legal Requirements

We'll disclose information if required by Australian law, court order, or government request. We'll also share data when necessary to protect our rights, prevent fraud, or address security issues.

Data Security Measures

Protecting your information isn't just about following rules. It's about maintaining the trust you place in us when sharing sensitive business data.

Technical Safeguards

• Encryption: All data transfers use industry-standard TLS encryption. Stored data gets encrypted at rest.
• Access controls: Multi-factor authentication, role-based permissions, regular access reviews
• Network security: Firewalls, intrusion detection systems, regular security audits
• Secure development: Code reviews, vulnerability testing, security patches applied promptly

Organizational Measures

Our team members only access information they need for their specific roles. Everyone signs confidentiality agreements. We conduct background checks on employees with data access. Regular training keeps everyone updated on security best practices.

Incident Response

If a security breach occurs, we have protocols ready. We'll investigate immediately, contain the issue, assess the impact, and notify affected users within 72 hours as required by Australian law.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. These aren't just theoretical—we've built systems to make exercising these rights straightforward.

Access Your Information

You can request a copy of all personal information we hold about you. We'll provide it in a commonly used electronic format within 30 days. There's no charge unless your request is excessive or repetitive.

Correction Rights

If information we hold is inaccurate or outdated, you can ask us to correct it. We'll update our records and notify any third parties we've shared that information with.

Data Portability

You can request your data in a structured, machine-readable format. This makes it easier to move your information to another service if you choose to.

Deletion Requests

You can ask us to delete your personal information. We'll comply unless we have a legitimate reason to retain it (like ongoing legal obligations or active contracts). We'll explain if we can't delete everything you've requested.

Marketing Opt-Out

You can unsubscribe from marketing emails anytime using the link at the bottom of messages. We'll still send essential service-related communications about your account.

Complaint Process

If you believe we've mishandled your information, contact our privacy officer first. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Retention Periods

We don't keep information forever. Different types of data have different retention periods based on business needs and legal requirements.

Active Account Data

While your account remains active, we retain all associated information to provide ongoing services. This includes your profile, financial analysis data, usage history, and communication records.

Closed Account Data

After account closure, we keep basic information for seven years to comply with Australian tax and business record requirements. We delete or anonymize everything else within 90 days.

Financial Records

Transaction records and invoices get retained for seven years as required by Australian taxation law. After that period, they're securely deleted.

Communication Records

Support tickets and communication logs are kept for three years to help resolve potential disputes and improve service quality. Older records get automatically purged.

International Data Transfers

Our primary servers are located in Australia, but some service providers operate internationally. This means your information might occasionally be processed outside Australia.

Cross-Border Protections

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using providers in countries with adequate privacy protections or implementing contractual protections that meet Australian standards.

Cloud Service Locations

Our cloud infrastructure partner maintains data centers in Australia, with backup facilities in Singapore. Data stays within these locations unless you explicitly request otherwise.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These small files help the platform function properly and improve your experience.

Essential Cookies

These cookies are necessary for the platform to work. They handle things like keeping you logged in, remembering your preferences, and maintaining security. You can't disable these without breaking basic functionality.

Analytics Cookies

We use analytics cookies to understand how people use our platform. This helps us identify issues and improve features. These cookies don't identify you personally—they track patterns across all users.

Managing Cookies

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might limit platform functionality.

Children's Privacy

Our services target business professionals and aren't designed for children under 18. We don't knowingly collect information from minors. If we discover we've accidentally collected such information, we'll delete it immediately.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users by email at least 30 days before the changes take effect.

The "Last Updated" date at the top shows when we last modified this policy. We recommend checking back periodically, especially if you haven't visited in a while.